Shipping & Returns

Поставки и возвраты

RETURNS:

Our Company offers a 100% satisfaction guarantee or your money will be refunded less any shipping fees. Please Note that we are unable to guarantee specific results from our supplements. We do, however, guarantee that you will be satisfied with the products we offer. Simply return the unopened products that you have had for less than 90 days for a full refund. *Note: For opened bottles, refunds are only given for a maximum of a "one month supply" of any single herbal formula that is not expired and returned within 90 days of purchase.

Please enclose a copy of your packing slip or a copy of your order you received via email at the time of your purchase. We will credit back your card what you actually paid for the product(s) after all the discounts were subtracted minus shipping and handling charges. Please allow us some processing time for the return and for the posting of the credit to your card. Simply ship your return to:

Russian Health Store
7850 North Silverbell Rd. #114, PMB #141
Tucson AZ 85743-8219

SHIPPING (general information):

RussianHealthStore.com ships within the United States, and to selected countries around the world (see International Shipping below for specific countries). We ship Monday through Friday. Our official cutoff time for same-day shipments is 3 pm PST. We do, however, process many orders after 3 pm if possible.

US (Domestic) Orders
UPS Ground shipping and handling is $7.50 for all orders to the 50 U.S. states. Upgrade to UPS Second Day Air for only $11.50 for shipping and handling. UPS Next Day Air shipments are available but we do require you to choose this option first and we will add on the exact shipping charges at the time we process your order. (See below for further details)

International Orders
International shipping charges that appear in the shopping cart are automatic estimates only, and may significantly differ from actual shipping costs. Once your order is successfully placed online, we will email you the exact costs. We do not offer estimates for duties your shipment may incur. (See below for details)

Domestic Shipping Options:

UPS Ground super value for our valued customers within Arizona, or nearby states, such as Arizona and Oregon. See Map Below for “transit days” from Arizona.

USPS Priority Airmail-- Airmail or Priority Mail works fine for delivery to P.O. Boxes and APO Addresses, as well as for any street address. Delivered Monday through Saturday. Please Note: This shipping method is for orders that have a value of $80.00 or less. If your order total is more than $80.00, we will ship your order via UPS.

UPS 2nd Day- Shipping costs for all UPS 2-Day air packages in all 50 states will be $11.50 no matter how large the order.

UPS Next-Day -- Super Value! 35% off published rates! Simply choose this option to receive your package on the Next Day Air. We use regular UPS Next Day service, which delivers by 10:30 a.m. (most of the time), 12:00 noon, or the end of the day, depending on the destination. This shipping method may not be available for certain zip codes or the states of Hawaii and Alaska, and U.S. Territories such as Puerto Rico, the Virgin Islands and Guam.

Please Note: The UPS or USPS driver may choose not to leave a package if you aren't present to sign for it. To avoid such a situation and ensure that you receive your package, you may use a business address.

International Shipping Options:

United States Postal Service International Express -- The favorite shipping method for our valued customers in Australia, Canada and New Zealand. Very reliable and includes tracking number. Takes 2-7 business days.

UPS Worldwide -- With tracking number. Takes 2-5 business days to major destinations ( Hong Kong, London, Tokyo,... )

Important International Shipping Details:

1. Check your shipping address and phone number: Please make sure your shipping address and your phone number is full, complete, correct and in English: The phone number may be used by UPS or United States Postal Service to contact you, in case they have problems delivering your order.

2. Note: If your order is returned to us due to banned / restricted products, a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.

3. First-Time Customers: For your protection and ours, it is important to make sure credit cards are being used by their proper owners. So, it is possible that customers ordering more than $80.00 for the first time from RussianHealthStore.com may need to fax or email us information. If that is necessary, we will let you know by email. If so, we may need you to fax or email us the front page of your monthly credit card statement or bill. (This is the document that shows your charges for that month.) Another option is to send us a copy of the front and back of the credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. Your privacy is assured. Please understand that we respect your privacy and have no interest in your personal spending habits. (We do not sell or distribute any of your personal information.) If you are sending us a copy of your credit card statement, you may delete any purchase history from this document if you like. All we need is your credit card company's logo and address, phone number (so we can verify it), your name and address, and the last 4 digits of your card. Of course this is all to protect you and ensure a good transaction? Thanks for your cooperation!

4. Are you a repeat customer? Then No fax will be needed.

5. Why do we take these steps: Unlike in the case of credit card purchases made by customers within the U.S., international orders cannot be verified electronically or by telephone. The extra step of faxing information is necessary for your protection and ours, to make sure you are the actual credit card holder.

6. At RussianHealthStore.com, we will work with you to complete any delivery around the world as long as your country allows entry of Nutritional Supplementation. Order with confidence!

7. Import Taxes: You may have to pay import taxes, customs, duty, etc. These charges are seperate from your shipping charge and will be billed directly for them.

8. Countries that allow shipments of health supplements from the USA: We have been shipping nutritional supplements to the following 9 countries without any problems

Canada	United Kingdom	Ireland
Australia	Switzerland	Hong Kong
Singapore	Japan	Netherlands

9. We have encountered problems with about 5% of orders going to the following countries but still ship to these countries:

Belgium	Malaysia	Saudi Arabia
Bermuda	New Zealand	Sweden
Brunei	Norway	Taiwan
Cook Islands	Philippines	Turkey
Denmark	Guam	United Arab Emirates
Russia (shipping costs can range from $75-$150 per order)